First of all, I want to state that I have owned a VRBO home for 6 years so I am taking that into consideration when making this review. These are things I just feel as though renters need to be aware of whether they are at the fault of the property manager or not.
The Good-Feb and weather was amazing, water was perfect on the other side of the island or in Grace Bay(this location does not have any reef or wind breaks so extremely windy but perfect for not getting too hot), resort grounds are well kept and beautiful, pool & hot tub were clean and amazing, grills were huge and made grilling dinner easy, cable tv and wifi was a much added bonus. We also enjoyed being in a gated community.
The Bad- unit in the photos was not the unit we were given to stay in. Listing stated 3 bedroom(king, queen, queen beds) with full balcony and what you are actually getting is a 2 bedroom unit(king and fullsize bed) on a corner unit that is 100 square foot smaller. Upon speaking to others at the resort, this seems to be a common occurrence. Currently speaking to VRBO about this situation to hopefully rectify for future renters. We were given 4 beach towels and 4 bath towels for 7 days/4 adults and after asking for replacements, we were given laundry detergent to wash them.
The Need to know- Restaurant is closed and will most likely not ever reopen(which is a shame, but COVID....). Absolutely no condiments for cooking(sugar, oil, coffee, flour, spices) because anything that is left behind by other renters, is taken home by the cleaning lady and everything on the island is 4x what normal pricing is so prepare for that. The resort is a good distance from anything else so you won't want to just "run to the store" if you forget something. We were given 4 trash bags for trash (again 4 adults/7 days) so we had to get creative. The road to the Resort is gravel for approximately 3 miles, which wouldn't be a deal breaker for us but I just feel as though renters need to be aware of this. Be sure and look at the location before you rent, North West Pointe Resort because you will have to have a rental car. If your kids love the ocean, this area is not for you because swimming is not feasible with all the sea weed and extreme wind.
All in all, we enjoyed our stay at T&C because it was 80 and back home was -8, however, we did enjoy getting back to a king size bed. The unit that we stayed in was nice but misrepresenting what you sell is very shady.