6/10 Okay
Shelley B.
19 Sep 2021
Liked: Cleanliness, check-in, location
Disliked: Communication
Gorgeous house. Stressful stay
We were travelling with 6 well-behaved cats and one dog due to family deathand attempted to book a “pet friendly” location with this host. She contacted us and said that the location we tried to book was not available but offered a different location—a 2700 square-foot home. We asked if it was pet friendly and she told us that there was a dog allergy and that it would be no problem as long as the dog stayed in the “foyer.” When we arrived she told us that her son was allergic to all animals and that they would all have to stay in the foyer. She then told us that her son would have to have access to the foyer all night because he was staying in an RV outside and needed access to the breaker box inside the foyer. There was no lock on the door between foyer and rest of the residence. We were worried about the animals getting out if her son came in through the outside door to the foyer during the night and suggested that he use the patio door, come in through the residence, and access the foyer that way. She refused. We asked if the cats could stay in cement floor bedroom that was beside the entryway/foyer if my daughter used her own bedding. She refused. My daughter slept in the car with the cats because she was worried that they would be let out in the middle of the night. Despite claims of severe allergies, there was a cat play structure in the residence, pet food dishes on the balconies, and cat treats in the kitchen. We carefully cleaned the bedroom and entryway before we left, leaving no trace of any of the animals.
Several days after we left she posted a message in the chat claiming that the animals had urinated and defecated on the the floor and that there were paw prints all over the house. Neither was true. The cats are all litter-box trained and the dog is completely house-trained. The soiled litter and the dog “poop bags” were all disposed of appropriately. Her dishes were not used to feed animals. She billed us an additional large amount for “pet cleanup” even though the cats had spent the night sleeping in the car with my daughter and I had cleaned and washed the floors and wiped down 2 rooms because we were worried about her son’s allergy.
She also made comments on the chat and in person about activities happening inside the entryway/bedroom that she could only have known if she had seen inside. We thought that she must have looked through the windows, however there is a real estate listing for the location listing security cameras
Shelley B.
Stayed 1 night in Aug 2021
