8/10 Good
tania.phils t.
24 Jul 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely property
We stayed here for 3nights July 17-20. The neighborhood is lovely but the numbering system is difficult and the property was hard to find. Thankfully Hugo directed us and it was easy afterwards.
During check in, we noticed the pool was very cloudy and Hugo mentioned that the gardener would come around to clean it. Even with all the efforts, the pool always stayed cloudy. At the beginning we had an issue with the internet password and Hugo resolved it right away, unfortunately that’s where the help stopped although we had other issues.
The light fixture above the soccer game table never worked and later we found out that the main floor bedroom ensuite bathroom tub didn’t switch from the spout to the shower head. All this was related to Hugo and he mentioned that he would have his colleague come to take a look the following day. But nobody ever came. We had lots of bathrooms so we didn’t make a big deal about it.
We wished the pool would have been usable as soon as we arrived since it was so hot. The gardener kept telling us that we could use it in 30mins, but it didn’t seem safe for the amount of chlorine he was putting in there. He even used products to shock the pool and told us half an hour. This happened the following morning and since we were leaving for the day we didn’t mind.
Overall, the property is lovely and would definitely stay there again. We all had a good time.
tania.phils t.
Stayed 3 nights in Jul 2022
