2/10 Terrible
Laura J.
29 Dec 2023
Liked: Check-in, communication, location
Outdated, Loud, and
Positives: Bed was comfortable. It’s close to the Pigeon Forge strip. It’s an especially great location for those going to Dollywood. The maintenance team came to the house quickly. The check-in process was easy and staff was kind on the phone.
Negatives: You hear EVERY SINGLE movement of the people on the floor above you. The hot-tub didn’t work and wasn’t able to be fixed with 2 stop-by attempts by maintenance. 6 people in our group had a hot-tub as a necessity for our stay. Past reviews from 2023 note this as well, so sounds like it wasn’t fixed at all or not fixed properly. It does technically sleep 10, but with only 1 small living area, it does feel cramped with 10. While the surface was clean, the discoloration and outdated features made the stay less desirable. The cable in one room didn’t work, but maintenance did fix.
Bottom line…the location is great, staff is nice, and it’s a clean place with a comfortable bed to rest on, but with the little sound proofing, basic/minimum/outdated features, and maintenance issues the place had before we arrived and could’t be fixed, we wouldn’t stay here again.
Laura J.
Stayed 3 nights in Dec 2023
