4/10 Poor
Emily v., Canada
2 Mar 2024
Liked: Check-in, location
Disliked: Cleanliness, communication
Better to rent elsewhere
StSaturnin is highly recommended, unfortunately the house is not. When we arrived it was very dirty, esp. the kitchen. There were also hundreds of dead ants in the living room, the toilet seat was badly stained, the washing machine didn’t work, and the air inside was so musty it was hard to breath. We spent a full day cleaning. We told this to Elisabeth and she replied saying the cleaner “spent 6 hours vacuuming and washing everywhere” and that we complained too much. Elisabeth later told us the cleaner admitted she didn’t finish. When Elisabeth was over to treat the on-going ant issue we asked approx. how much the heat would cost, and she said likely many hundreds of euros for the month (we agreed to pay for heat in return for a rent discount). We were shocked since we had reduced it to just 13 C. We said she should have warned us in advance when she first asked us to pay for it. She then started sending numerous emails saying we “ascribed evil intentions,” “everyone appreciates the house except...you,” “you only see the glass as half empty,” “you really don't see who you are dealing with,” “change your outlook from victim, if you can,” etc. We asked her to stop emailing, but she continued a few more times. Also: the shower doesn’t drain so you are standing in water; no door on the bedroom that opens to the livingroom; and the church bells ring through the night. In the end she offered to refund the cleaning fee and waived 100E for heat, but our stay was already tainted.
Emily v.
Stayed 29 nights in Jan 2024