100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Very disappointed in house....not what I expected by description. The place was clean; however floors were very uneven causing tipping feeling. The door to 1 bedroom had to be propped open to keep from closing, the first step up to bathroom over 11inches tall, second step only 6 inches making entrance to bathroom a challenge. Window coverings did not cover windows, neighbors could watch you in shower, shower curtain 3ft short of wrapping around tub. No fan in bathroom, could not open windows due to no screens on windows. Bathroom sink water fixture loose, but not leaking. Shower diverter valve only operated for shower. Yard was not fenced as originally posted. No cable on TV, it was streamed thru internet...which would have been OK if internet did not cut out intermittently whenever it felt like it. I called/emailed manager so many times I gave up. Manager referred to issues as “quirks which will get resolved I between tenants”
Not anything like we have experienced at any of our other VRBO experiences
Fair but not great especially for a 10 day stay
There are a lot of details like extra light bulbs, an extra roll of toilet paper, a box of Kleenex, good cutlery, mixing bowls, working outdoor lights, and cable t.v. which would greatly improve the quality of the stay. There is a very large step up to the bathroom which could be troublesome for some people.
Clean and convenient to airport and beach but needs some care to make renters happy.
Arrived at night to outside light not working and very difficult to see. No wash cloths in the bathroom. Called and the next day received only one per person. Totally unacceptable. No box springs on the bed. The beds are low to the ground. Difficult to get up if you have knee/back issues. Never saw this in all the places we have rented. No lamps or end tables in the bedrooms. Just one low watt bulb in the ceiling so very poor lighting in the bedrooms. Bathroom sink and tub drain very slow. Owning a plumbing co. we know there was a clog and the Owner's answer was that the house is older. No excuse. If you are renting a place, the drains should work. Also the blinds don't fit the windows properly and people in the back yard can see into the bathroom. It is not explained in the description that the two steps shown go up to the bathroom area. They are steep with no railing and difficult to go up and down and dangerous at night. Not a place for handicapped people or people who have knee and leg issues.
Let me start with the positives: The owner, Eugene was very nice to work with. He printed out a document for me that I needed and delivered to me. The area is very quiet neighborhood and close to Arlington park which is nice to walk and ride bike. The beds are very comfortable. Eugene put furniture and a platform in the back yard so we had somewhere to sit outside.
Some issues we ran into and we told Eugene about but were never fixed.
No battery in the smoke alarm
Outside light didn't work
The internet was finally fixed the last day we were there (he did try to fix it many times)
Description on VRBO - there is no dishwasher. The washer and dryer are outside in the next door apartment (through the fence) in their back yard - very awkward! To get to backyard, the area between the refrigerator and counter is very narrow, so if you are a large person, you need to squeeze around to get past them.
Description should also mention that there are 2 steps up to the bathroom. One is a large ( 1 foot high ) step. This should be mentioned for anyone with a handicap wishing to rent.
All of the issues I described above are not big problems, but when renting, it's always nice not to have any surprises.