Owner's Response: Aloha Karina, and mahalo for your review. We’re sorry that you were disappointed with the house. When you arrived, you contacted us to let us know that you were surprised about the lack of air conditioning, but very few homes on Kauai have AC. We rely on the trade winds and mild weather to maintain comfort. For example, during your stay the average temperature recorded by the National Weather Service at Lihue airport was 80F. You also told us that the screens needed to be repaired, but mentioned nothing about the house being dirty. We immediately sent our maintenance crew, who purchased extra fans for you and repaired the screens, but unfortunately you also didn’t tell them that you thought anything needed cleaning. Since our housekeepers guarantee their work they would have re-cleaned anything reported. The washer and dryer are about three years old, but due to the famous tropical environment that people visit the island for, everything rusts rather quickly. That same moisture is what makes Kauai the lush Garden Isle! However it would be unreasonable and irresponsible to replace major appliances every couple of years, so we accept rust as a minor inconvenience when living in paradise. The house is located in Hanalei, a short walk to one of the most beautiful beaches in the world and the nearby shops and restaurants.