Verified Review icon check navigate-up navigate-left navigate-right expand mail svg-lightning svg-24hr svg-house svg-sleeps svg-bedrooms svg-bathrooms svg-stay svg-toilet calendar svg-report-flag pet-dog svg-multiunit Default Owner Icon heart-filled Family icon

Moon Palace-All Inclusive, up to $2,500 Resort Credit, Elite VIP, KIDS FREE!

Bedrooms Studio
Space 500 sq ft
Property type resort
Minimum Stay 3 nights


About the property

Beautiful jacuzzi suites with all inclusive amenities to help you relax


Please inquire ON RATES! I am not allowed to publish rates so the rates on VRBO are an ESTIMATE!!! However, I will beat any rate you can find on MOST major travel websites by 20% and then I'll give another $200 discount! PLEASE INQUIRE!!!

**Discount only applies to stays of 7 nights or more**


This resort will leave you breathless!

Relax and unwind in this beautiful ocean-front resort. Feel the gentle breeze coming in from your private balcony while you sip on a cocktail in your private in-suite Jacuzzi or lay out in the warm sun by one of the 9 magnificent pools.

Once you've had some quite time to relax, schedule a tee time and use some of your resort credit to experience the one of a kind, 27-hole Jack Nicklaus Signature golf course where you can play like a pro! Not a pro? No worries! Improve your game at the Jack Nicklaus Academy of Golf by learning specialized techniques with certified instructors and state-of-the-art equipment.

If a round of golf is not your style, you can use your resort credit towards the ultimate spa experience, visit the Wet n' Wild Water Park with the kiddos, get your heart racing zip lining, take one of the guided tours of the Mayan ruins of Chichen Itza, Coba, or Tulum, or surprise your special someone with a romantic sunset dinner on the beach.

Want more aquatic experiences? No problem! A short boat ride away is the second largest barrier reef in the world with amazing snorkeling and scuba diving experiences complete with hotel diving certification programs.

Ready to unwind after your adventures? Relax at the world class SPA! Start with some tension releasing hydrotherapy accompanied by fruit and melon infused water followed by the latest in spa services of your choice: massages, facials, body scrubs, and bath therapies.

To further enhance your perfect vacation, you will receive a VIP Elite bracelet when you arrive. This will give you access to exclusive benefits and luxury treatments to make you feel like the VIP you really are. With the coveted black wrist band, benefits include but are not limited to:

• Up to $2,500 in Resort Credit (Please email for details)

• Two free massages, manicures, and pedicures*

• Two free excursions* (varies by resort)

• Preferential access to sun beds and lounges in the exclusive Elite VIP area

• Premium alcoholic beverages

• VIP Check In

• Welcome glasses of Champagne

• Advanced reservations for tours, golf and spa services

• Access to a Vacation Planner to schedule excursions, golf, spa treatments, etc.

• Free phone calls to the US and Canada

• Jacuzzi preparation upon request

• Supervised storage of golf gear

• Transportation to and from the airport*

• All-Inclusive Access to all other Palace Resorts during your stay

• Fully refundable up to 7 days before check-in

* Included with stays of 7 nights or more

More Details

Property Manager
Erick Conrad
Member since: 2015
Speaks english
Response time:
Within a few hours
Response rate:
Calendar last updated:
June 19, 2018

Why Erick Conrad chose Cancún

We purchased the property because we enjoy having all of the amenities when we travel. When combined with an all-inclusive resort, that means we know exactly what we will spend for the vacation before we even leave! No guessing how much food will cost us, the resort credit covers all of our excursions, and we don't sacrifice any of the amenities we so enjoy such as the complimentary pedicure, manicure, and massage!

What makes this resort unique

We love the ambiance of the entire resort: from the fun, energetic activities such as FlowRider to exciting adventures with dolphins to the small details like swings instead of a traditional bar stool, in room aromatherapy, and top shelf liquor! The wife and I were able to enjoy activities on our own. I would go golfing, while she lounged by the pool and then meet up later for dinner, drinks, and a romantic walk on the beach. The resort even arranged for a private, candlelit dinner for us right on the beach! We felt like we were the most important people there.


Accommodation and Amenities for this vacation resort rental in Cancún, Yucatan / Mayan Riviera

Property Type:
  • resort
Accommodation Type:
  • Hotel
  • Catering available
  • Breakfast - Included in Price
  • Lunch - Included in Price
  • Dinner - Included in Price
  • Housekeeper Included
Floor Area:
  • 500 sq ft
House Rules:
  • Max. occupancy: 4
  • Minimum Age Limit for Renters ...
  • Events Allowed
  • children welcome
  • pets not allowed
  • non smoking only
Location Type:
  • Beach View
  • Beachfront
  • Golf Course Front
  • Golf Course View
  • Ocean View
  • Oceanfront
  • Resort
  • Adventure
  • Away From It All
  • Family
  • Romantic
  • Spa
  • Sports & Activities
  • Tourist Attractions
  • Air Conditioning
  • Clothes Dryer ...
  • Elevator ...
  • Fitness Room / Equipment
  • Hair Dryer
  • Heating
  • Internet ...
  • Iron & Board
  • Linens Provided
  • Telephone ...
  • Towels Provided
  • Washing Machine ...
  • Coffee Maker
  • Refrigerator ...
  • Dining Area
  • 1 Bathroom
  • Bathroom 1 - toilet , shower , jetted tub , Jacuzzi in-suite
  • Studio, Sleeps 4
  • Bedroom 1 - 1 king , 2 double , 1 King bed OR 2 Double beds
  • You will have your choice of 1 luxurious King bed or 2 plush double beds
  • Foosball
  • Game Room
  • Games
  • Music Library
  • Pool Table
  • Satellite / Cable
  • Television
  • Video Games
  • Video Library
  • Balcony ...
  • Deck / Patio ...
  • Golf
  • Outdoor Grill
  • Tennis
  • wheelchair accessible
Pool / Spa:
  • Communal Pool
  • Hot Tub
  • Sauna
Onsite Services:
  • Chauffeur
  • Concierge
  • Massage
  • Staff
  • health/beauty spa
  • live theater
  • marina
  • recreation center
  • restaurants
  • ruins
  • water parks
Leisure Activities:
  • beachcombing
  • horseback riding
  • horseshoes
  • miniature golf
  • paddle boating
  • photography
  • shopping
  • sight seeing
  • walking
Local Services & Businesses:
  • ATM/bank
  • Babysitter
  • fitness center
  • hospital
  • massage therapist
  • medical services
Sports & Adventure Activities:
  • basketball court
  • deepsea fishing
  • golf
  • golf privileges optional
  • jet skiing
  • kayaking
  • parasailing
  • racquetball
  • sailing
  • scuba diving or snorkeling
  • snorkeling
  • snorkeling/diving
  • swimming
  • tennis
  • wind-surfing


Wonderful! 4.9/5 -
(34 traveler reviews)

91% Complete
8% Complete
0% Complete
0% Complete
0% Complete
Moon Palace-All Inclusive, up to $2,500 Resort Credit, Elite VIP, KIDS FREE!
average rating of 4.9117646 based on 34 reviews

Travel Worry Free

  • 5 of 5

We have been traveling for many years and have found, what we think, is the ideal vacation spot - The Grand at Moon Palace in Mexico. We have been to the Moon Palace at least twenty five times and have ALWAYS been happy there. When we began traveling we booked through a travel agent. We then branched out and tried many of the on-line travel sights which did save us money by doing it ourselves. This past time we decided to try VRBO, with Erick Conrad. With this being a new way of booking for us, we were not completely sure of what to expect and a little nervous. Erick went out of his way to answer all our questions. Everything he promised was delivered. He took care of all of the reservations with the Palace Resort, and, for a much better price than we have ever gotten. Along with the booking came free ( really, free) Spa Treatments, Excursions, Exclusive Dinner Reservations, and so much more. We have already contacted Erick Conrad about planning our next vacation. We found out that we are not limited to just Cancun when booking through Erick. He can help us book reservations through many of the Palace Resorts. Thank you Erick for making our vacation plans much easier, affordable, and with many of the wonderful "Extras" included with booking through you!!!

  • Submitted: 14-Jun-2018
  • Stayed: May 2018
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0

No better place to stay in Cancun

  • 5 of 5

There is never a dull moment at the Moon Palace. There is always entertainment and plenty to do. The staff is beyond anything I have experienced as they treat you with the upmost respect and cater to your every need and want. The resort is always clean from the pools, lounge chairs, rooms, bathrooms, etc. I will not stay anywhere else in Cancun other than the Moon Palace.

  • Submitted: 16-Apr-2018
  • Stayed: April 2018
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0

Our trip was amazing!

  • 5 of 5

Anyone who is looking for a beautiful place to stay and get top notch service, you must stay here! First, this was for a senior trip so we were trying to coordinate with a lot of other families and Eric Conrad helped us through each part. We had some scheduling conflicts on our end and again he was extremely helpful and responded to all our questions very promptly. Over all, this trip was in a beautiful place where you are treated like royalty. This was our first time in Mexico and Eric walked us through everything we needed. If you are planning a vacation, you MUST look into this!

  • Submitted: 12-Apr-2018
  • Stayed: March 2018
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0

Great Property - great service from Erick

  • 5 of 5

This was our second time booking Moon Palace through Erick and VRBO and continue to be pleased with the ease of booking, price and all of the logistics/details - very easy trip. Lots to do at Moon Palace.

  • Submitted: 28-Feb-2018
  • Stayed: February 2018
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0

Great service. Great food at the Grand.

  • 5 of 5

Very nice vacation. I did not have to lift a finger Wonderful staff and service.

  • Submitted: 3-Feb-2018
  • Stayed: January 2018
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0

Moon palace Cancun

  • 5 of 5

We love the moon palace! The grounds are beautiful. The amenities are excellent. But it’s the staff that really sets it above every place I’ve ever been! They are all so warm, friendly, helpful and welcoming. We would never stay any place else in Mexico other than Palace resorts

  • Submitted: 17-Dec-2017
  • Stayed: December 2017
  • Source: VRBO, from HomeAway
Did you find this review helpful?
0 0


Nearest Airport
7 Miles
Cancun International Airport
Nearest Barpub
Nearest Golf
Nearest Restaurant
Nearest Beach
Car: not necessary

Area Attractions:

Swim with Dolphins at Dolphin Discovery! Located a short boat away at Isla Mujeres. The natural Dolphin Discovery ocean area is about 10,000 m² (107,639 ft²), surrounded by white sands, palm trees and a wide extension of turquoise waters. After your swim with the dolphins, make time to explore the Mayan ruins, zip line in the Garrafon Natural Park, or take in some more water sports while snorkeling or kayaking in the Caribbean Sea!


Rates & Availability

Rental Rates for this vacation resort rental in Cancún, Yucatan / Mayan Riviera

Rental Basis:
per property
Manager accepts payment in:
Convert Currency
Rate Period Nightly Weekend Night Weekly Monthly Event
Summer 2018
Apr 15 2018 - Aug 18 2018
3 night minimum stay
Fall 2018
Aug 19 2018 - Dec 22 2018
3 night minimum stay
Spring 2019
Jan 1 2019 - Apr 20 2019
3 night minimum stay
Summer 2019
Apr 21 2019 - Aug 17 2019
3 night minimum stay
My Standard Rate
3 night minimum stay

Additional information about rental rates

This is a timeshare. While the layout, amenities, and features will be the same, you may not get the exact unit shown in the photos.

***The prices shown are a placeholder only. Actual rates will vary. Please inquire to receive a quote for your stay!***
***20% + $200 Discount only applies to stays of 7 nights or more***

Rates are subject to change until reservation is confirmed. Weekly rates are all-inclusive for 2 adults in a Jacuzzi Suite. Additional per night charge of $116 per additional adult and children ages 4-17 are $59 per night in the same room for 2018.

At least one adult must be 30 years of age or older.

Airfare is NOT included.

$2,500 Resort Credit promotion available with 12 or more paid nights.

Cancellations at least 7 days in advance will receive a full refund.
Cancellations 2-5 days before check-in will be charged a fee equal to one night's stay.
Cancellations are non-refundable within 5 days of check-in.

Manager's Cancellation Policy

Please ask the manager or check their rental agreement when booking the property.
Contact Manager