4/10 Poor
Émilie S., Sherbrooke
28 Aug 2023
Disliked: Cleanliness, location, listing accuracy
Lovely home, highly disappointing experience
My children and I were just there a couple days ago. Upon our arrival, I’ve noticed how dirty the home was. There was a full garbage bag in the driveway. We found a load of wet towels in the wash. The floors looked like they had not been vacuumed or washed in weeks with so much dog hair everywhere. The toilets were unwashed and toilet paper was a challenge to find and of course, sand everywhere in the house.
I did have somewhat high expectations, considering the nice reviews I had read about this place and the extremely high rate we pay to rent this proprietary. It was such a disappointment to walk into a dirty house since the home is quite lovely.
When I messaged the host about this, she was kind and respectful and offered some explanation and apologies. But never ones she offered to fix any issues by sending someone to clean or at the very least offered to refund part of the fees for services we did not received but paid for.
Unfortunately, it does not matter how beautiful the home or location is, if it’s left filthy, it looses all of it’s charms.
Émilie S.
Stayed 3 nights in Aug 2023