Booked this place for a bachelorette trip – group of 12 girls from Canada (age 27-30) and loved everything about it. We stayed for 4-nights – photos do not showcase just how nice it is. The villa is huge and well looked after. The rooftop did not feel crowded – lots of seating space with both sun and shaded areas. There is a huge speaker you can connect to with Bluetooth.
The location is top notch! You are within walking distance to everything in town and there's a convenient store beside it. The beach is a quick walk. You can lay towels down (provided by the villa) or go to one of the beach clubs which made sense if you're planning to get food/drinks as those get deducted from the price.
Rooms were very clean, beds were comfy, and lots of sheets/pillows were provided. Water pressure was good and hot water was not an issue. We never used the TVs so I can not comment on that. You do get a lot of noise from the bars at night, however, I’m not sure what accommodations in downtown Playa Del Carmen wouldn’t hear noise as there are so many bars with loud music – I don’t think it’s specifically to do with this location. I would highly recommend bringing ear plugs if you’re a sensitive sleeper (villa may provide it). During the day, noise is not an issue, rooms almost seemed soundproof.
There is always at least one staff member that acts as security. They will greet you as you come and go. They were also available to help with things around the villa when needed. They stayed in their own area at the front but we all felt really safe knowing they were there. Theft is certainly not an issue!
Some things to note:
(1) You have to be okay with stairs as there are a lot. The ground floor includes the kitchen, dining room, indoor bar and living room. No AC so it got a bit muggy but not terrible. There are two of the bedrooms on the second floor and two on the third – all had great A/C. The fourth floor consists of the rooftop deck with the bar and plunge pool. The view is gorgeous!
(2) If you hire a chef, make sure to ask to have the leftovers. We had chef Miguel and we were under the impression him and his team would leave the leftovers after reading other reviews but they did not.
(3) Ask Yanet (the concierge) your questions. She is AMAZING! Went above and beyond for anything we asked. Really can not explain how great she is!
We loved our stay so much and would highly recommend it to any large group looking to make the most of their time in PDC.