6/10 Okay
Kelly H.
7 Sep 2022
Liked: Check-in, communication, location
Disliked: Cleanliness
Good location, poor cleanliness and furniture
It was a lovely location, excellent base for exploring beautiful Cornwall and despite initial issues, we had a lovely holiday. The sofas in the property were in a very poor condition, ripped, torn leather in several places and the red material sofas faded. The property was very unclean on arrival, sand and crumbs on the black rug on entrance, physical dirt on the table smeared on the edges coupled with the ripped and torn leather sofa and faded red sofa, so first impression was not good. The only very clean item was the the oven. The bedrooms were in better condition ( very comfortable beds) however the room with bunks beds had actual black dirt on the top bunk mattress cover, because it wasn’t made up I think it was just left. It was a shame as it’s actually a great space, plenty of room for 5 people it just needs lick of paint on the doors and skirting boards, knew sofas and the current cleaning staff need either better equipment to use ( the hoover wasn’t effective) or their expected cleaning duties addressed. I do want to say that we overheard others unhappy with the cleanliness of their private property on the same day in reception area so it could have been a one off issue if using same cleaners as I’ve not see any other comments regarding this. Although doesn’t account for the state of the sofas and when we moved the bathroom little free standing cupboard to clean the floor underneath it was literally thick with dirt so that area of the floor had definitely not been cleaned in a long time. As a family we just went out and got cleaning products, did a deep clean as best we could, had a large double blanket to cover the leather sofa and then proceeded to have a great week and made the most of the area once we were reasonably comfortable. Highly recommend beaches at Perranporth. Chapel Porth ( Low Tide) and Holywell for local places to explore with young children. St Agnus has beautiful shops and places to eat. Our host Jane was very responsive and helpful on booking and arrival. We didn’t report the issues shared as we knew that the easiest and quickest solution was for us to clean and just get settled in for the evening. With a 5 year old in tow, time was of the essence as we couldn’t check in until 4pm. We also knew the condition of the sofas were not logistically going to change for our holiday week so reporting them on would have no benefit to us. We made the choice to just make it comfortable and enjoy our week. Which we did!
Kelly H.
Stayed 7 nights in Aug 2022
