Owner's Response: We are disappointed that our guests didn't realize that the things that happened during their stay, were totally beyond our control. It is obvious that the cleaning ladies didn't clean the coffee pot and we had them back over to take care it. The crew was prepared to come over immediately when we were made aware of the issue, but our guests didn't want our crews there without them being there. We always respect a guests wishes, but that is the only reason it wasn't cleaned that day. We inspect the condo between each guest if at all possible and we didn't see any issue with the shower curtains. We were out of town, so our friends came over and installed new curtains. We still have the curtains and honestly we aren't sure about what was seen on the curtains. Then no one can forsee an issue with the heat. This was during the coldest time in many years in Hot Springs. We promptly had the issue fixed. The issues were unfortunate and looks bad that they all happened during the same week. If you are considering our property, please look at the other reviews and note that we take pride in our condos and diligently strive to keep them clean and updated. This has never happened before. We take all criticism as constructive and always evaluate how we can do better. We are using this experience to learn how we can improve. We strive for your stay to be the best. we want you enjoy Hot Springs and your stay with us to be the best.