2/10 Terrible
Kevin K., Canada
3 May 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Not maintained- Epic fail
We are seasoned world travellers, familiar with all levels of stays whether measured by budget or ratings, and I have to say we were utterly disappointed by this property.
While the property is super-vintage cute, with a prime location, it fell SO FAR SHORT of the minimum cleanliness and minimum quality of the beds that it was completely unstay-able. When your dishes have dust bunnies, and the bed is so badly worn that even one person slumps into the middle like a hammock, it doesn't really qualify as "accommodations". If it wasn't for our late arrival we would have not spent even one night.
We spoke to the owner, but only after having our concerns negated or ghosted for a whole day. Owner eventually gave us a refund of 2-nights stay for the actual accommodation fee, but the online booking fee, and the very high housekeeping fee were not refundable thru the owner.
It was then past the 24-hour window for us to even make a claim for a refund from the website.
We've been proud users of VRBO for over 10 years, but are really reconsidering our loyalties.
Epic fail!
Kevin K.
Stayed 2 nights in Mar 2023