8/10 Good
Steve C., Henrico, BA
25 Mar 2024
Liked: Check-in, location
Disliked: Communication
Disappointing
The house is nice. Good layout.
Comfortable beds. Kees is the property manager. We called at 6 pm to report no soap, dishwasher pods, hand towels, etc. No response until following afternoon. So we had to go buy all that. The house needs a deep cleaning. No soap in the bathrooms- dispensers empty. Power outage Fri night caused alarm to trigger. Juan with Kees very helpful.
Vivian with Keys is a problem. After being on the phone with someone for 20 minutes trying to fix it, got a call from Vivian which starts the call with “I need to know more than an alarm is going off. She was rude until I told her I had spent all that time on the phone and given the person all of the details. It took a couple of hours to resolve. The kitchen supplies are cheap, old and gross. Furniture stained badly. While the house was nice, I wouldn’t stay here again. Second bad experience I have had with Kees property management so I’d steer clear of them as well.
Steve C.
Stayed 3 nights in Mar 2024