4/10 Poor
Shayna A.
4 Jan 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Disappointing Christmas
In looking forward to our annual Christmas trip with family from Georgia and Michigan, we were
Thoroughly disappointed after long drives and arriving at the 4:00 checkin time that the cabin had not been cleaned and was not going to be cleaned that day. We were advised to find other lodging. No one from the management company even called us ahead of time to forewarn us. After telling them that we had 22 people and that would either be really expensive or possibly nothing available, they said sorry but that was the only option. They did not even give us the courtesy of calling us to forewarn us.
The door was unlocked and we had no where to go, so we went in and started cleaning. We washed sheets, cleaned the bathrooms and kitchen with supplies we bought at Dollar General. Around 10:30 that night a worker brought us clean sheets, towels and toilet paper leaving them just inside door. No one came the following morning to clean, remove soiled linens or trash. We didn’t have a broom to sweep with so we requested one. Later in the day a worker came to bring broom and remove linens and trash. We didn’t have any one come to clean our entire stay.
I own a home I rent through VRBO and if I had a property manager that did not represent my home with 100% accuracy, they would no longer manage my home. If I had a guest call me concerning issues found with the house that continued to go unfixed, I would be livid.
Here are some of the issues:
Bed upstairs to the right is broken
Shower upstairs in room to right won’t drain
Hot tub wouldn’t heat
Coffee table in living room leg broken
No tips on pool sticks
No shelves in refrigerator
Heat doesn’t work upstairs
Over heats downstairs
Main floor bedroom no heat
Hopefully the owner sees this review and will address the issues that are stated. We were reimbursed one nights stay, the cleaning fee and cost of Dollar General items purchased.
I would just advise any one staying at this property to contact Timbertops ahead of time to make sure they don’t face the same disappointment that our family did.
Shayna A.
Stayed 4 nights in Dec 2022