10/10 Excellent
Verified traveller
27 May 2022
Liked: Cleanliness, check-in, communication, location, listing accuracy
Would Definitely Stay Again….
My husband and I along with our two adult daughters drove from Alberta to our little haven in Palm Springs for just over a week long stay. We were very impressed with Acme House Company. Prior to our arrival they were very prompt at replying to any questions and provided us with detailed information regarding check in a week prior to our arrival. They also texted the information a day before.
The house is exactly as pictured and was absolutely perfect for our needs. It was very clean and well stocked. We didn’t cook at all but the kitchen had all the dishes etc. that you would need. There were plenty of towels for showers and for the pool. The beds are comfortable and there were extra blankets available. The location was very convenient. It was just a short drive to downtown. The backyard felt very private with tall hedges surrounding it and we enjoyed our morning walks through the neighborhood.
The pool was great! We noticed that it felt cool a few days in and that our controls for the spa didn’t work so we contacted Acme and they were on it immediately. They ended up sending out a pool vendor to check it out and the poor guy came at 8:30 pm. He got the spa running and fixed the temperature in the pool. We told him we could wait until the next day to fix the control in the house since it was so late. They came back the next day and repaired the controls. They were super friendly and clearly competent as they got everything up and running very quickly. We really enjoyed the spa in the evenings after that.
All in all, this place was perfect for us and we would highly recommend it and the Acme House company for any Palm Springs rentals. They have stellar customer service!
Verified traveller
Stayed 8 nights in Apr 2022