6/10 Okay
Lee H.
9 Jan 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Ricardo saved the stay :)
Overall the stay was great mainly due to the property care taker Ricardo who went above and beyond.
Our only annoyance was with the owner for the following reasons-
1, He e mailed us 3 days before our planned arrival telling us our booked dates were no longer available as someone else was staying there and could we reschedule.This was resolved as it was the owner booking error.
2, After a very long journey we arrived at the locked gates of the accommodation with no one to greet us. We checked our confirmation e mail and the 2 contact phone numbers were purely xxx xxx xxxs. With no internet we are now stuck.
We head into town to a local restaurant to try to identify the owner. Fortunately a member of staff at the restaurant knew Ricardo’s son who he called and got Ricardo to meet us at the restaurant. Ricardo then called the owner Bill who claimed we were not scheduled to arrive till the following day ! Another blunder on the owners part.
3, The propane ran out at 6:30pm half way through cooking dinner. We e mailed the owner Bill and his reply, Ricardo will replace it tomorrow morning ! Fortunately due to the complete lack of confidence in the owner we obtained Ricardo’s phone number, we called him and he had the propane changed out within minutes.
4, Our plans changed and we left the property early, we asked the owner to consider a refund for the unused nights which was flatly refused. Given the point 1 listed above we thought this a little hypocritical.
Lee H.
Stayed 14 nights in Dec 2023
