2/10 Terrible
Verified traveller
18 Feb 2022
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
no communication from Destination Residence to even confirm reservation
I paid in full for reservation Feb 5-12/2020..I NEVER received ANY confirmation of reservation and no communication from intermediary booking agency Destination Residences. Reservation did not even show up on VRBO.com website even though I made reservation through VRBO.com. NO communication from Destination Residences or VRBO.com or VRBO.ca after full payment June 2021 or anytime before check in before check in day for where to go how to access unit. Two days after I was supposed to check in FEb 7, I only got email through VRBO.ca 2 days after initial check in day as to whether I was still coming. Destination Residences said they were sending me confirming text to phone number they had. They didn't have my email ???..why. Happened to be private office landline which wouldn't accept text and should reject and show sender was landline...if sender bothered to even look.(which obviously Destination residences hadn't ). They said they couldn't email but all my info is on file with VBRO.com they just had to ask for it. Totally botched reservation and good example to condo owners of what happens with too many middle men taking cut in profits.This reservation NEVER confirmed., NO contract received...I should be getting FULL refund because of failure to even confirm or NEVER notify anything until two days AFTER supposed check in. I have many reservations with VRBO.com and they all when smoothly when owner is directly involved. This is a good lesson to owners not to sublet to other middlemen. Even attitude from Dave at Destination Residences was very poor and very aggressive. A lesson to owners to be warned. I did reservation in good faith. I should not be held responsible to this poor service. I should get full refund for failure to even supply contract and No notifications of reservation.
Verified traveller
Stayed 7 nights in Feb 2022