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8/10 Good
Alicia D.
20 Apr 2024
Nice house but owner unresponsive to important question
Rating Details:
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I had a wonderful time staying at this house - it was located a very short walk to the beach and close to restaurants and stores. It was very clean too. The office and security staff were wonderful and super helpful. My only negative feedback is related to the home owner. When I first reserved the house months before my vacation date, I paid my deposit and planned to pay the rest of the cost just before my arrival date as noted on the VRBO site. However, the entire fee was charged to my credit card the day after I paid my deposit. I was worried that my credit card may have been compromised so I reached out to the owner to confirm it was him who charged the whole payment months earlier than stated. He never responded. I tried multiple times via the VRBO app, via his cell and talking directly to VRBO who tried to help. There was never a response. I was worried that the whole thing was a scam. Everything ended up being fine, but the fact that the owner did not even bother to let me know that my credit card was charged by him and why he charged me for everything way before the stated payment date, was really horrible. Terrible customer service. I have rented a number of homes through VRBO and never had this issue of unresponsiveness with an owner. Every other owner has been kind and helpful.
Alicia D.
Stayed 3 nights in Mar 2024
