2/10 Terrible
Rachel F.
8 Jan 2023
Liked: Location
Disliked: Communication
Terrible customer service
The property is rented out by a big property management company that cannot seem to personalize or respond to anything but a simple reservation. That would work for a temperate locale, but not for a ski town with constantly changing conditions. I told them a week prior to our rental time that we would not be there for our reservation. There was no opportunity to get any money refunded because that have a 60 day cancellation policy. I asked to please transfer our reservation to a later date- I’d even pay the holiday rate for non-holiday time. We heard nothing back. I asked for them to simply refund the insurance waiver and cleaning cost since WE WOULD NOT be there. Nothing. Then, I got a text on what would have been day 2 of a very expensive non-trip asking how my stay was. Really? And on the ‘check-out’ day I received a phone call telling me that a key was missing from the room and I would be charged if I didn’t return it within 2 days. I get that they’re a business- but rubbing salt in the wound is terrible customer service. I will never book with that company again.
Rachel F.
Stayed 3 nights in Jan 2023
