6/10 Okay
Janice S.
21 Jul 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Petworth DC
The property was about a 15 minute walk to the metro, and it was in a nice neighborhood with a small park nearby. The house was fine however, several light bulbs were out in the ceiling, and there were a few other minor things like that. We enjoyed our stay, my only complaints are that I reached out to the property manager 4 times for different reasons before and during our stay and he either never responded or was very slow to respond. When we arrived, it was 90° and the code he had told me to use to get in the front door did not work. I could not get a hold of him so I had to call the Vrbo main number, and after two different phone number attempts, he finally answered and said oh “Didn’t you get the email I sent you” which I had not. The email had a different code in it and his response was I’m sorry I didn’t see your messages. I was in the swimming pool with my son. We were standing out in the heat after driving 11 hours for over 45 minutes waiting to get in the front door and then when we got in the air conditioner was not on so it took a long time for the house to cool down. Two days later, after I asked him again, he sent me the email with the code and the check out information. If he knew someone was checking in that day, he should’ve had his phone near him in my opinion.
Janice S.
Stayed 7 nights in Jul 2023
