4/10 Poor
Danny M., Montreal, Quebec,Canada
9 Mar 2022
Liked: Check-in, location
Disliked: Communication
Disappointing Stay
Property is in a good location, tucked away from all the hubbub, yet in close proximity to St. George’s Square and the Cittadella. The property is spacious and has tons of potential. The owner we dealt with at check-in was gracious, and professional.
The property is described as an old farmhouse, and that’s probably an accurate assessment. Everything there can be classified as rustic. We were so looking forward to a charming vacation getaway, something other than a run of the mill flat you can rent. Sadly, we could not make it through the first night as it was too cold in this property. The two bedrooms are equipped with a coin operated AC/heater unit; God forbid you run out of euro coins. The rest of the property is not heated. The issue with our bedroom was the heater unit did not provide sufficient heat for the room. A review dated May 20, 2019 makes reference to “the temperatures were sometimes cooler and house would get a bit humid and cold.” This was based on someone who stayed at the property in the month of May. We were scheduled to stay from March 1st-6th it was cold. This property should not be rented in winter months, without a clear and specific warning or a full refund policy. When daily weather lows are in the high single digits to low double digits, it is not reasonable to expect guests to stay in this property.
One review makes reference to this property not meeting North American standards, hard to disagree, but in and of itself not a deal breaker if you’re expecting a rustic look. However, renting a house and only being able to use a bedroom, not fair.
When the heating system in that bedroom is inadequate to provide sufficient heat, not fair.
The property manager provided us with a “goodwill” partial refund, not fair at all.
Danny M.
Stayed 5 nights in Mar 2022
