6/10 Okay
Jessie A.
11 Nov 2021
Liked: Cleanliness, listing accuracy
Disliked: Check-in, communication
Thanks but no thanks
The property itself is pretty great! I was traveling with 3 colleagues and there was more than enough space for all of us. The property was also very clean and well appointed. The location is just ok. It is about 10 minutes walking to the central station but over an hour walk to get to the centre. If you choose to stay here, be prepared to rely on uber or public transportation to get around the city. Unfortunately there were a few issues with regard to the host that left a sour taste in my mouth and would make me reluctant to recommend this property or stay here again.
1. The host requires paperwork to be sent prior to arrival. This includes things like passport info, birthdates and citizenship. Not a big deal really but this was not requested by any other host in Italy and took a bit of time to fill out.
2. We stayed at the property for 1 week. I did not hear anything from the host until 11pm the night before our departure. The message was to inquire what time we would be checking out in the morning as they needed to meet us to get the keys and do a walk through. I had already gone to bed when this message came through. Unfortunately I was also unaware that we needed to plan a time to meet and return the keys otherwise I would have set that up in advance. Most places just tell you to leave the keys inside when you check out. I replied to the message at 7am when I woke up only to have another message from the host. They were furious that I had not responded to their message in a timely manner and said they were going to call the police to get us out. I was shocked. When I replied to the message apologizing, it was met with an aggressive attack on how I didn’t communicate properly (I should be the one to reach out), I didn’t fill out the forms properly and I better have the tourist tax ready for payment. I have stayed at dozens of properties around the world as well as host myself in Canada. I have never been treated more poorly by a host ever. I am sure the host will reply to this message and blame me for everything that went wrong. What happened to hospitality?
3. The host charges a tourist tax on top of the stay. This is indicated in the information and did not come as a surprise. I only mention it as all other hosts we stayed with in the country had the tourist tax included in their nightly rate. It is a bit inconvenient as you must have cash on hand to pay them.
Bottom line, they don’t make it easy for the guest.
Jessie A.
Stayed 8 nights in Oct 2021