2/10 Terrible
Yael A.
1 Feb 2020
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Worst experience I have ever had on homeway
One day before arriving at the property the day before Christmas period I was informed that they were completing some exterior reservations on the property but not to worry everything would be in order and the pool would be open. They did offer me a refund if I was concerned over renovations. I called the property where they assured me everything would be fine. When we showed up the next day the entire property was under construction. The rooms were all behind plastic and empty. There was literally not a bed in the unit. It was full construction zone covered in dusk and unsafe. We waited 5 hours for the "final touches" without progress and was given a temporary unit at a discount which was smaller than a hotel room behind the plastic wall rather than the one bedroom unit we rented. We finally had no choice but to leave the next day which was Christmas eve where we could not find anywhere to stay within 4 hours of the resort. The owners agreed to a full refund but after a month I have now had to have it escalated through homeaway because I still have not received it. The dishonesty ruined our Christmas holidays.
Yael A.
Stayed 4 nights in Dec 2019