2/10 Terrible
Sarah S.
27 Aug 2023
Liked: Cleanliness
Disliked: Check-in, communication, location
Beautiful Property disappointed with customer service
When we first arrived at the property we had to wait a few hours, which was a very big inconvenience as it was a Saturday evening and all the shops were shut so we struggled to stock up. When we arrived the landlords wanted lots of extra money for wifi, towels, and cleaning (which we opted to do ourselves)etc which I found unsual as generally its all part of the price paid through Vrbo, however they wanted more privately.The house itself was beautiful and we enjoyed our stay. However on the last day we felt our hoilday was ruined as after cleaning the property throughly and following all the instruction left, even cleaning windows and washing all the towels etc we were sent very rude messages stating it wasnt professionally
cleaned enough. I have arthritis in my spine and couldnt not lift an extreme heavy sofa bed, which apparently had a few clean drinking straws and a empty packet under. We feel that the landlords were going out of there way to find anything to try and claim more money. We didnt wash the table cloth my son spilled coke on as we didnt want to ruin it, however never it all my years having a hoilday rental, has not washing a table cloth an issue, as it is something which generally done with the bedsheets.The table cloth was not ruined but they are trying tp claim damages . Out of principle I feel i should warn others as I did throughIy clean up and feel future tenants nèed to be warned that you'll be charged no matter how well you cleaned
Sarah S.
Stayed 7 nights in Aug 2023
