3/5 Okay
Lillian B.
3 Apr 2023
Liked: Cleanliness, check-in, communication, location
BEST 3 MONTH STAY EVER!
Overall I was very satisfied with my stay and with my hosts Nancy and Andy, in San Ramon. The Belle Vivance, one bedroom Casita was very clean, the right size and level of comfort I expected. The gardens were well maintained and absolutely stunning! The sunsets were MAGICAL. Nancy and Andy were very accommodating and hospitable. Would I stay there again? Absolutely!
However, I would like to point out a few misleading marketing claims listed: One being, “Pet Friendly”. This place is certainly NOT pet friendly. JAKE, their much older large, male dog, aggressively and continuously attached my small dog RICO, (chihuahua) many times, putting him and myself at risk of being physically harmed. After many failed attempts, of requesting that my hosts secure JAKE on a leash for our SAFETY, finally, they addressed the issue and found a solution.
Misleading marketing issue #2. The advertisement suggested that there was an indoor pool, YES there is, however it’s a LAP pool located inside their home. I did not feel comfortable entering their private home everyday, to swim. This was very disappointing as I expected to continue my exercise routine, while I was there. I felt very mislead Therefore, the pool was never used by any of the guests in the three apartments.
Misleading marketing issue #3. There was absolutely no PRIVACY. I had a beautiful patio, (as advertised, but certainly NOT private). it was the main traffic area for the owner and his workers.
Lillian B.
Stayed 84 nights in Jan 2023