4/10 Poor
Heidi K.
11 Apr 2024
Liked: Check-in, location
Disliked: Cleanliness
View was great, everything else mediocre at best.
We are not picky and stay in 2-3 rental homes per year. We arrived to shower that had not been cleaned, with a live cockroach in it. Master toilet was broken. No extra blankets for sofa bed. Dishwasher didn’t clean dishes and had horrible smell. Washer and dryer make loud squeaking noise whenever used. The overall initial appearance was fine. We checked in on Sunday. I called immediately once I found the bug and broken toilet. I also sent an email with a picture of the roach. Called me back mid morning the next day- with little to no concern. Sent building manager out to fix the toilet. We went with other families staying in the same building. Their condos were much much nicer and well maintained. Best part about it was the view!! Nice to have an indoor pool with the unpredictable weather. Walking distance to shops and restaurants. Had a great time in Gulf Shores, but wouldn’t stay in this specific condo or with this rental company again.
Heidi K.
Stayed 6 nights in Mar 2024