6/10 Okay
Paul M.
10 Oct 2023
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Should have been a GREAT stay, but wasn't
Saddest VRBO review I have ever written. The unit is very much as described. It’s a beautiful condo with a fantastic view of the Tetons. The unit is very comfortable, well furnished, and has everything needed to relax after a day of hiking and sightseeing. It even has a garage. Also very secure, but still only 4 miles from town. Shopping and dining are convenient. Should have been a top-notch experience. But it wasn’t. Upon entry we noted immediately that there were open (exposed) glue type mouse traps in the dining room and next to the fireplace with mouse droppings on both. We observed mice twice in the living space during our stay. We immediately messaged Outpost. We messaged them a second time and while they added more enclosed traps, they didn’t remove the contaminated traps. Finally, we went to their office with pictures and demanded action face to face. The ceiling light in the shower area was burned out. There was problem with the fitted sheet on the MBR bed which was also mentioned in previous reviews and hasn’t been addressed. To be fair to Outpost they did refund approximately 12% of the payment for this unit. We live in the country and are quite familiar with dealing with mice. We guard the perimeter and don’t wait until mice are in the living space to intervene. We haven’t seen a mouse in the living space in years. We are not “city folks”. This is our 8th stay at 7 properties. Wish I could post pictures of the mouse traps but can't
Paul M.
Stayed 7 nights in Sep 2023