4/10 Poor
Stephanie G.
3 Sep 2019
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Beautiful View but....
This rental could not have a more beautiful view! The vast blue sea, the stars, the sunrise! The breeze blowing off the ocean through the large windows was like natural air conditioning. There was a moderately difficult hike down to a gorgeous and shady secluded beach (our 2.5 year old made it, with help but wouldn’t want to do it every day). This beach had a sea turtle, great snorkeling and a swing! The unit is a bit out dated but was bright and happy and didn’t bother us too much.
However, the patio furniture outside was in such a hilariously awful state we were baffled. Broken glass on a side table and the legs of the dining table SO rusted and jagged that I cut my toe on it and one table leg was nearly two inches shorter than that other such that you couldn’t place a glass on it without sending it flying. I was unable to let my kids out on the deck worrying about them getting cut on the furniture. I texted the property management company and was told they would look into replacing it but got no follow up more than 24hrs later.
We also began to notice the overwhelming smell of some cleaner or laundry soap (that would really bother someone with allergies or sensitivity to smells). The windows were dirty, the carpet had dead little roaches in the edges every couple feet and the lampshades were mildewed.
In the evening, the roaches came out. Crawling on our food in the cupboard, transferring from a bag of chips onto my son and surprising us on the toilet in the middle of the night. Sizes of the roaches ranged from little ones the size of a large house fly to larger ones at least an inch and a half long. We had a horrible night, didn’t sleep as roaches were on both levels. Had to shut the windows as moths and bugs were getting in through the screen so it was very hot. We left the next day to find new accommodations.
Just over half of our payment for a week was refunded promptly after we lodged our complaint. We understand that roaches are “a part of island life” but could not image all of the people in the other Sealodge units were all happily coexisting with them. We have spent a total of 3 weeks on Kauai split between two trips (some in Spring and some in Summer) and this is the only place we have come across roaches.
The view was almost worth dealing with the roaches and subpar cleanliness but we couldn’t get over how it ruined our night and just didn’t feel clean or safe for our kids.
Stephanie G.
Stayed 1 night in Aug 2019
