3 Bedrooms, 2 Baths, Sleeps 6
Owner / Property Manager
- english, spanish, mandarin
Pool / Spa
Relaxing but unexpected charges
The overall house was nice. The check in process was easy but had to make a stop to get the access code then you can head to the house. Upon arriving we requested the spa heat (for an the additional amount) for our two night stay. We waited a couple hours for the spa to heat with no success. Called the after hours line and the lady sent a technician out immediately. The technician showed us how to utilize the spa and pool buttons (without us asking about the pool) and was able to fix the issue and went on his way. After our trip, I found a charge for an additional amount then what was expected. When calling the Vacational Rental place they said the technician told the owner we also requested pool heat. When explaining to Wyndham Vacation Rental that this was not the case and that the pool technician never asked us, he just showed us how to utilize the buttons, she explained that the pool technician has to call the owner to request the heat. However, the technician never called the owner while he was with us. The lady at Wyndham said they have to charge at the owners request. It was the pool technicians word against ours. There was never a call to confirm this was our request. Needless to say, make sure if a technician comes out and shows additional services to be clear on what heat you want.
Fun In The Sun(splash)!
Fun in the Sun(splash)! Sunsplash is a beautiful home with nice amenities such as the masterbathroom and a large, open living room & dining room area.
Sunsplash Stay The place was designed really well and was very clean.
Sunsplash Was A Hit
Sunsplash was a hit The home was very clean and comfortable, and the back yard was large and private. Furnishings and linens were more than adequate, even plentiful.