No refunds for cancellations made after payment is made
Second time staying here. Wonderful place!!
Beautiful Home, Beautiful Setting
We found everything as promised and as advertised. Furnishings are attractive, comfortable, and of good quality. The kitchen is very well equipped. The only thing we missed were bedside tables and lamps. We highly recommend this home for your stay.
The village of Banff was a nice place to visit, but we preferred the calmer pace and less congestion in Canmore for our stay. We lacked for nothing in terms of services, shopping, or dining there. Getting to the park and recreation sites was easy.
Loved this home. Very convenient to Canmore, clean, comfortable beds and living areas.
We loved this Home. There was a lot of space for us to be together or do different things. The kitchen was fully functioning, they even had storage containers for leftovers. The beds were super comfortable, the living areas were inviting. The setting is amazing, close to the quaint mountain town of Canmore, but convenient enough to Banff and the lakes. We appreciated the WiFi, the multiple bathrooms with hair dryers and plush towels added to the nice accommodations. Easy access with a door code, so we didn’t have to share keys. The pack and play was wonderful for my granddaughter so we didn’t have to bring one. The owners were available for questions we had prior to arriving. We loved staying in this beautiful mountain home, I highly recommend it!!!
Beautiful property, quiet location.
Perfect home for a family get together. Lots of space, very clean and beautiful surroundings. It was the perfect weekend:)
A Great Vacation House
We have a family group of 8 adults and 1 child touring Canadian Rocky, and stayed in this house. It was a great location and convenient to local places. With just enough space to gather in the common area for breakfast and resting at the end of the day etc. House was well maintained, and comfortable...........You just have to be careful not to sit at the end of the bench without another person sit in to balance you.
Our stay was all good and pleasant until a little event happened after we departed. Got a note from the owner that all the forks and a knife were missing and she charged us close to $300 to replace both sets. I wrote her back that we did a load of dishwasher before departure. They might still be there.............A few days later, she wrote back that they were taken by her cleaning crew and she was going to refund me.
I would like to see the owner respond faster than she has been. In today's world, with e-commerce, you would expect response faster, not after a week or so. When I asked her for the address 2 weeks before our trip, she didn't reply until a week later that she would send it 2 days before our arrival. All other correspondences took average 4-5 days before any reply. This part I'd like to see improvement. An acknowledgement reply first is better than no reply.
Lovely home even though it was located in a large development. Could have had additional seating and furnishings. We had 6 people, one couch and one chair in the living room. Although screens were hung in the upstairs bedrooms, not connected so worthless. Very clean, comfortable and spacious.
Thank you for your review.
I realize the screens that were hung up are not ideal but unfortunately the new custom screens that have been ordered are taking a bit of time to get made.