4/10 Poor
Alejandro A.
10 Jan 2023
Liked: Location
Disliked: Cleanliness, check-in, communication
Terrible! Was charged for “excessive use of spa”!
I don’t think I will ever stay at another property ran by Destination Big Bear again! There process for completion of booking is ridiculous. We left that place cleaner then when we arrived, minus the used linens and towels. Stove was dirty and oven looked like something exploded inside. All that and we were going to be ok with it. Not leave a negative review or positive. Figured, maybe they missed it when cleaning. We followed every rule, which they have an “departure check list” one of those was to lock the spa and set the temp lower. For some reason the spa controller would not work and we couldn’t get the temp to go lower. I called property manager and let them know, I was told leave it and they would take care of it. I know the property was booked the day after we departed, I figured they left for the next people. Anyways, 2 weeks later I get an email with noticing saying, “ We received word from the spa company that after your stay, they had to do a dump and fill. This is when the water cannot be treated with chemicals to make clear so they must drain the water, refill and service. The charge for this service after your stay is $100. Thank you.”
We barely used the dam spa! I have spoken to a couple people who take care of spas and pools and they mentioned that usually, the only time that needs to be done is when it’s not kept up on or when there soooooo much urine, fecal matter that it can’t be taken care of with chemical. I replied to the notice and contacted them several times to ask for details and they never responded.
Alejandro A.
Stayed 3 nights in Dec 2022
