3/5 Okay
sarah f.
3 Apr 2023
Liked: Cleanliness, check-in, location
Beautiful resort but…..
This was our first time at Honua Kai. The resort is lovely and the kids enjoyed the pool.
Here’s what I wish I had known:
1. The beach is beautiful but very rocky and had strong undertow. I did not feel safe swimming there with kids and my husband badly scraped his foot on the rocks and was unable to fully enjoy hiking after. Bring water shoes or consider driving to a better beach.
2. The resort staff were attentive about calling me to book stuff but, as a Canadian answering the phone, it got pricy. Further, I had to email about things. There was no wifi in the main part of resort, just our unit. I didn’t really want to be glued to a phone in my condo to make arrangements when I’m supposed to be in paradise. I would have preferred to just have an in person concierge to speak. Make sure you have a good phone plan, especially if travelling from another country.
3. The unit was mostly clean…. Except for the dirty underwear I found from a previous guest.
4. The view from the lanai was lovely except for the giant cranes blocking the view as the building was being repainted and cleaned. FYI, power cleaning equipment is loud. It would be nice if this information was made available and was transparent when such maintenance is planned because I wouldn’t have chosen to stay there at this time had I known.
5. There were loud alarms going off for over an hour the night before we left. The alarms were confusing as they kept loudly saying the issue was resolved but there was no way to make them stop. We later learned that there had been a large flood in some neighbouring units but it was not clear that there ever was a safety issue that required the entire building to be woken for an hour.
Despite the above, I would consider staying at this resort again if the price was decent but I certainly would not pay a premium to stay at Honua Kai.
sarah f.
Stayed 8 nights in Mar 2023