We were very happy with this experience ! The property is exactly as described and in an excellent location to visit all the touristy venues in Florence by foot. After a 10 min walk from Santa Maria Novella train station, we were met at the apartment door by Marie Antoinella, having kept in regular touch with both her and Tiziana through WhatsApp. This proves to be a great way to communicate. The apartment is up two flights of stairs, which was a bit tough, but do-able with our suitcases. The WiFi worked great, the apartment was clean and the kitchen, though quite small, was well appointed with everything you would need to cook a meal. Helpful instructions were provided which outlined need to know things like the location of a grocery store, and recommendations for rooftop venues, restaurants etc. Word to the wise, my husband is a big guy (6’4, 200 lbs) and he had to duck through some door ways and was a bit squeezed in the stand up shower. The a/c worked well, the bed was firm but comfortable, lots of towels and linens were provided. We were very happy with his choice. Thanks to Tiziana and Maria Antonella for making our stay seamless and fully enjoyable.